Our most frequently asked questions on sizes, delivery, returns and where to buy our motorcycle kit. If your question isn't here then please email, or call us on 01606 810800.
Frequently Asked Questions
Yes, our website uses Secure Socket Layer (SSL) encryption technology which is the industry standard for protecting and maintaining the security of message transmissions over the internet.
You can see this in the address bar of your browser with the little padlock symbol and with each page starting https://.
Any information you enter on secured sites like ours is encrypted into an unreadable format to discourage unauthorised access by others.
We also use Braintree or Paypal to process your card details which are both fully secure sites.
We use DPD for next working day delivery and Royal Mail for smaller items.
Full details of the service level you can expect and delivery costs are on our Delivery page.
You can either return it to us and we'll swap it for your alternative size, or take it to one of our stockists and exchange it there (subject to the stores' stock).
If we don't have your new size in stock, you can either select an alternative product (and we'll refund or charge you the difference) or you can have a full refund.
Of course, either email us at [email protected] or call us on 01606 810800 in opening hours to speak to an advisor on the phone.
The Frank Thomas Brand is owned by the largest independent motorcycling clothing and accessories retailer in the UK, J&S Accessories.