Terms & Conditions
frank-thomas.co.uk is fully owned by J&S Accessories Ltd. whose Head Office address is; Chester Road, Oakmere, Northwich, Cheshire, CW8 2HB. Registered in England Number 2611014. VAT Number 332 8604 17.
We always try to ensure that our website information is up to date and accurate.
We shall not be liable for any loss or damage arising from your use of or reliance on the information contained on the website.
If we are informed of any errors or inaccuracies on our website we will correct the errors or inaccuracies as soon as possible.
We cannot guarantee you uninterrupted or error free access to the website at all times. Sometimes access may be restricted or suspended to enable us to update the website, undertake essential maintenance, or possibly for reasons beyond our control.
Whilst we try and ensure that all prices on our website are accurate, errors may occur.
If we discover an error in the price of goods that you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
If we are unable to contact you we will treat the order as cancelled.
If the order is cancelled you will receive a full refund.
We warrant that all goods supplied by Frank Thomas will comply in all material respects with their description and that they will be of a satisfactory standard.
The goods will be fit for the purpose that we say the goods are fit for or for any reasonable purpose that you use the goods for and that that will be free from any material defects in design or workmanship.
All goods sold are subject to a 12-month warranty unless otherwise stated.
If in the unlikely event that you need to make a claim please contact us on 01606 810800 or by email at enquirie[email protected], we reserve the right to inspect the goods.
If the fault is minor we will offer you a repair and return the item to a satisfactory standard if the item has any more serious faults we would normally exchange it for you subject to availability.
Please report any faults immediately to us and we will advise you on your best course of action.
Faulty goods can be taken to any J&S Accessories store or returned directly to our Mail Order Department.
The warranty on the goods does not apply to any defect arising from; fair wear and tear, wilful damage, accident damage or negligence by you or any third party, using the goods in any way that we do not recommend or your failure to follow instructions regarding their use, care, or carrying out alterations to goods without our written approval.
We wish to make the process of placing an order on the website as simple and straight forward as possible.
Simply choose the product and size you require, add to your shopping basket and follow the checkout instructions.
All orders must be paid for in full at the time of placing the order and not the time of despatch.
You will be notified of any goods that are not in stock and offered an alternative item where this is applicable.
We will refund your money in full if you do not wish to have an alternative item, or if the item is no longer available.
When buying goods on this site you are entering into a legally binding contract with J&S Accessories Ltd and you must:
- be over 18 years of age
- use your real name, phone number, email address, payment details and any other details requested by the site
- give a valid delivery address: we do not accept PO Box numbers and accommodation addresses
You will receive a confirmation email for all orders placed.
We accept online payments by credit card or debit card.
The following cards are acceptable: Mastercard, Visa, Maestro, Delta, Switch, Solo and Visa Electron.
All credit and debit card transactions are subject to validation checks and authorisation by your bank or card issuer.
If the issuer of your payment card does not for any reason authorise payment, we will not be held liable for any delay or non-delivery.
You can also make payment by Paypal.
Frank Thomas will not pass on any personal details of your transaction.
We aim to process and despatch all orders within seven working days from the date of order.
Once processed, all orders are sent on a next day service, all orders will require a signature on delivery.
Our Courier Company operates a tracking system; you will receive a text or email confirming that your order has been dispatched, this message will have the tracking information and an estimated delivery date and time.
Please check that all your details are correct on your confirmation email and contact us immediately if there are any errors.
Our delivery charges are calculated based on the weight of items purchased, and your delivery address.
The cost of delivery will be displayed during the checkout process.
Full details of our delivery costs and the service level you can expect are on our delivery page.
If you are unhappy with your goods for whatever reason you have the right to return them within 14 days of receipt.
We reserve the right not to accept goods back after this time period.
All items must be returned unused, in perfect condition, in its original packaging (with tags), in a resaleable condition, and include any free items that came with it.
For more information, please visit our returns page.
We are committed to protecting your privacy.
If you register as a customer, you must choose a user name and password as part of the registration process.
You are responsible for all actions taken under that user name and password.
You must make every effort to keep your password safe and should not disclose it to anyone.
You should not transfer or sell your user name to anyone, nor permit, either directly or indirectly, anyone to use your user name or password.
Frank Thomas is committed to providing the highest standard of service to our customers.
However, should you need to complain we will do everything possible to ensure that your complaint is dealt with quickly and fairly.
The easiest way to complain is to simply send us an e-mail on [email protected] or give us a call on 01606 810800 and the member of staff receiving your call will try to resolve your complaint immediately, if they cannot, or further investigation is required, we promise to acknowledge this within five working days.
In the unlikely event that your complaint cannot be resolved to your satisfaction please write to:
Copyright and Intellectual Property Rights
The owner of this website is J&S Accessories Ltd.
All copyright, trademarks, logos, designs, graphical and text arrangements, information, database rights and any other intellectual property rights in all content and material on this website are owned by J&S Accessories Ltd.
You may print, store, or display content from this website for your own personal use. You are not permitted to modify, reverse engineer, manipulate, disassemble, create derivative works, publish, distribute, or otherwise reproduce, in any format, any of the content or material on this website, nor may you use any such content in connection with any business or commercial enterprise without our prior written permission.
Linking to the website
You may link to our home page, provided that you to do so in a way which is fair and legal and does not damage our reputation or take advantage of it.
You may not establish a link in such a way as to suggest any form of or approval, endorsement, or association where none exists.
You must not establish a link from any website that is not owned by you.
You agree to indemnity, defend and hold harmless Frank Thomas, J&S Accessories, its directors, employees, officers, agents and suppliers, from any and all third-party claims, liability, damages, and/or costs (including, but not limited to, legal fees) arising from your use of this website or your breach of the Terms and Conditions.
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales and the courts of the above jurisdiction will have exclusive jurisdiction in respect of any dispute, which may arise.
We keep these Terms and Conditions under regular review and will publish any updates on this web page.
Terms & Conditions last reviewed and updated 26th July 2021.